Overview: The Patient Care Coordinator (PCC/GRE) is responsible for coordinating all aspects of a patient’s care during their stay in the hospital and ensuring a smooth transition through various stages of care. The PCC/GRE acts as a liaison between patients, families, medical staff, and other hospital departments to ensure patient needs are met efficiently, empathetically, and in alignment with healthcare standards.

Key Responsibilities & Tasks

• Act as a liaison between patients, families, and hospital departments to resolve issues and enhance patient experience.
• Promptly address patient concerns and complaints and escalate issues whenever necessary.
• Educate patients and their family members about hospital procedures, scope of services, patient’s rights, and responsibilities.
• Manage patient queues to minimize waiting time and ensure smooth, efficient delivery of care.
• Assist in coordinating and managing patient flow and ensuring timely and efficient service delivery on the hospital floor.
• Provide support in hospital administration tasks such as appointment scheduling, registration.
• Maintain high levels of patient satisfaction by providing attentive, professional, and compassionate service in every interaction.
• Support the communication between healthcare providers and patients to facilitate proper care and follow-up.
• Monitor and report any issues related to hospital operations to the senior management promptly.
• Ensure timely follow-up with patients to maintain optimal discharge turnaround time and obtain feedback for continuous improvement.
• Visiting the patient room for the feedback about the services, behavior of staff, and quality of food being provided, apart from that always ensure to maintain hygiene on the floor to avoid any hospital acquired infection.

Qualification & Experience:

• Graduation in any stream with minimum of 2 years in a healthcare setting, preferably in patient services or clinical coordination.
• Hospital/Hospitality degree/diploma/relevant educational qualification will be preferred.
• Excellent communication and interpersonal abilities.
• Empathy, patience, and customer-service orientation.
• Knowledge of hospital protocols, patient rights, and safety standards.
• Basic computer skills and familiarity with hospital management systems

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.

Overview:

The Manager (IT) – ERP will oversee the implementation, administration, and continuous improvement of the hospital's ERP system covering finance, HR, procurement, inventory, asset management, maintenance, and other non-clinical modules. This position plays a crucial role in ensuring back-end operational efficiency and alignment with strategic goals.

Key Responsibilities:

• Lead ERP implementation across modules such as Finance, Human resource management system, Supply chain management, Inventory, Maintenance, and Admin workflows.
• Work closely with Finance, HR, Procurement, and other stakeholders to define business needs and optimize workflows.
• Collaborate with ERP vendors and internal teams to manage configuration, customization, testing, training, and go-live activities.
• Monitor ERP system performance and address technical and functional issues.
• Ensure integration between ERP and HIS, biometric systems, asset tracking, etc.
• Prepare user guides and SOPs; support training and capacity building for staff.
• Manage change requests, upgrades, and patch deployments in coordination with vendor.
• Ensure compliance with financial audit and internal controls requirements.

Required Qualifications & Skills:

• B.E./B.Tech in Computer Science/IT or MCA or equivalent.
• 7–9 years of experience (minimum 5 years in ERP implementation/management, preferably in hospital sector)
• ERP certification (Oracle, Microsoft Dynamics, or equivalent) preferred.
• Experience with healthcare ERP implementations highly desirable.
• Excellent understanding of finance, HR, procurement, and inventory business processes.
• Strong project management, stakeholder coordination, and problem-solving skills.
• Understanding of integration with HIS and regulatory compliance standards is a plus.

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.

Overview:

A Server Administrator is responsible for managing, maintaining, and ensuring the reliable operation, performance, and security of an organization's computer servers and related IT infrastructure. This role includes installing, configuring, monitoring, troubleshooting, and optimizing server hardware and software, as well as supporting end-users and collaborating with IT teams to meet organizational technology needs.

Key Responsibilities:

• Install, configure, and maintain server hardware, operating systems, and related software applications.
• Monitor server performance, uptime, and resource utilization, proactively identifying and resolving issues.
• Manage user accounts, permissions, and access rights to ensure security and compliance.
• Implement and maintain security measures, such as firewalls, antivirus, and intrusion detection systems to protect servers from threats.
• Conduct regular backup operations and test disaster recovery plans to safeguard organizational data.
• Collaborate with IT teams on network configurations, virtualization, and infrastructure upgrades.
• Troubleshoot hardware and software problems on servers, network devices, and peripherals.
• Document server configurations, operational procedures, and incident resolutions.
• Automate server management tasks to improve efficiency and reduce errors.
• Provide technical support and guidance to end-users and IT staff.
• Stay updated with the latest server technologies and best practices.

Qualification & Experience:

• B. Tech. or equivalent
• 8+ years of experience as a Server Administrator or similar role.
• Proficiency with Windows Server, Linux, or Unix operating systems.
• Strong knowledge of server hardware, networking protocols, and virtualization technologies (e.g., Hyper-V, VMware).
• Experience with Active Directory, DNS, DHCP, and other essential network services.
• Familiarity with security protocols and tools to protect server environments.
• Excellent troubleshooting and problem-solving skills.
• Good communication and teamwork abilities.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Relevant certifications (e.g., Microsoft Certified Solutions Expert, CompTIA Server+, Linux+).

Preferred Skills:

• Experience with cloud platforms like AWS, Azure, or Google Cloud.
• Scripting and automation skills (e.g., PowerShell, Bash).
• Knowledge of database management and backup tools.
• Ability to plan and execute capacity planning and scalability initiatives.

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.

Overview:

An IT Administrator is responsible for managing and maintaining an organization's computer systems/ end points, networks, and IT infrastructure to ensure optimal performance, security, and user support. This role involves installing, upgrading, troubleshooting hardware and software, implementing security protocols, providing technical support, and coordinating IT operations across the organization.

Key Responsibilities:

• Monitor and maintain computer systems to ensure optimal performance and uptime.
• Install, upgrade, configure, and maintain hardware, software, and related IT equipment.
• Implement security protocols including antivirus, data backup, and disaster recovery plans.
• Manage user accounts, permissions, and access control to safeguard company data.
• Provide technical support to end-users for hardware, software, and network issues.
• Perform diagnostic testing, troubleshooting, and debugging of IT systems.
• Document IT processes, configurations, and troubleshooting procedures.
• Implement IT policies and procedures to improve system efficiency and security.
• Assist in onboarding new employees with necessary IT setups and training.
• Stay updated with current technology trends and recommend upgrades or improvements.
• Collaborate with vendors and external service providers as needed.

Required Skills and Qualifications:

• B. Tech or equivalent
• Relevant certifications such as Microsoft Certified IT Professional, CompTIA Network+, or Cisco certifications are preferred
• 8 + years of experience in IT administration or a similar role.
• Strong knowledge of network infrastructure, operating systems (Windows, Linux, MacOS), and enterprise software.
• Experience with server management, virtualization, and cloud services is a plus.
• Excellent troubleshooting, problem-solving, and organizational skills.
• Good communication skills and ability to work independently or within teams.

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.

Overview: We are seeking an experienced HR Managerto join Sant Nirankari Health City, a leading healthcare institution committed to delivering exceptional medical care in Delhi. As the HR Manager, you will play a pivotal role in shaping our organizational culture, driving HR initiatives, and ensuring compliance with Indian employment laws, NABH accreditation standards, and JCI (Joint Commission International) requirements.

Key Responsibilities:

1. Strategic HR Planning and Recruitment:

• Develop and implement strategic HR plans aligned with organizational goals and NABH/JCI standards.
• Oversee the recruitment and selection process to ensure the hospital attracts and retains qualified healthcare professionals.
• Collaborate with department heads to forecast staffing needs and ensure timely recruitment to maintain optimal patient care levels.

2. Employee Relations and Engagement:

• Serve as a primary point of contact for employee relations issues, ensuring fair and consistent resolution in accordance with hospital policies and legal requirements.
• Foster a positive work environment through effective communication, engagement initiatives, and conflict resolution strategies.
• Conduct regular employee feedback sessions and implement action plans to enhance employee satisfaction and retention.

3. Compliance and Policy Management:

• Ensure compliance with Indian labour laws, NABH standards, and JCI requirements related to HR practices.
• Develop, update, and implement HR policies, procedures, and employee handbooks to reflect regulatory changes and best practices.
• Conduct audits and assessments to monitor compliance with HR policies and accreditation standards, initiating corrective actions as needed.

4. Performance Management and Development:

• Lead the performance management process, including goal setting, performance evaluations, and professional development planning.
• Provide guidance to managers on performance improvement strategies, career development opportunities, and succession planning.
• Design and deliver training programs to enhance employee skills and promote continuous learning in alignment with hospital objectives.

5. Compensation and Benefits Administration:

• Administer comprehensive compensation and benefits programs, ensuring competitiveness and compliance with regulatory requirements.
• Conduct regular benchmarking and analysis to maintain market competitiveness in salary structures and benefit offerings.
• Oversee payroll processing to ensure accuracy and timeliness, collaborating with finance to resolve payroll-related inquiries and discrepancies.

6. HR Analytics and Reporting:

• Utilize HR analytics to track and analyse key metrics, trends, and workforce data, providing insights to support strategic decision-making.
• Prepare regular reports and presentations for senior management on HR performance, compliance status, and strategic initiatives.
• Recommend and implement improvements based on data analysis to optimize HR strategies and enhance organizational effectiveness.

Qualifications:

• MBA in Human Resources Management or a related field.
• 10+ years of progressive HR experience in the healthcare sector (preferably 500 + bedded hospital), with a strong understanding of Indian labour laws and healthcare regulations.
• Experience working in an NABH/JCI accredited hospital or familiarity with accreditation standards is highly advantageous.
• Excellent interpersonal, communication, and leadership skills with a proven ability to work effectively across diverse teams and stakeholders.
• Proficiency in HRIS software, Microsoft Office Suite, and other HR management tools.
• Certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR is preferred.

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.

Overview: The Public Relations Officer (PRO) in a vital role in managing the hospital’s image and communication with patients, visitors, the public, and external agencies. The PRO is responsible for promoting positive public awareness, coordinating with media, handling patient grievances, and maintaining relationships with government departments and the community. This position ensures that the hospital maintains a transparent, responsive, and trusted public profile.

Key Responsibilities & Tasks

• Ensure effective communication various stakeholders.
• Assist patients and their families with non-clinical inquiries and concerns.
• Address and resolve patient grievances promptly and empathetically.
• Maintain liaison with government departments, local authorities
• Manage communication during medical emergencies, disasters, or public health crises.
• Handle sensitive information with confidentiality and professionalism.
• Prepare and issue press releases, public announcements, and hospital newsletters.
• Coordinate media coverage for hospital events, achievements, or health awareness campaigns.
• To be organize and promote health camps, seminars, community outreach programs, and hospital events.
• To be ensure represent the hospital in external programs and health awareness initiatives.
• Oversee content for hospital website, social media platforms, and internal newsletters.
• To be promote awareness of hospital services and achievements through various media channels.

Qualification & Experience:

• Bachelor’s or Master’s degree in mass communication, Public Relations, Journalism, or Healthcare Management.
• 10+ years of progressive Public Relation officer experience in a 300 + bedded hospital setting.
• At least 5+ years of experience in hospital as public relation Officer & administration roles.

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.

Overview: The Assistant Medical Superintendent (AMS) plays a key administrative and operational role in managing the medical services of a hospital. AMS assist in ensuring smooth functioning of the hospital, compliance with healthcare regulations, coordination between departments, and the delivery of high-quality patient care.  

Key Responsibilities & Tasks

• Strategic planning and management of medical services across the hospital.
• Ensure smooth patient flow across OPD, IPD, ICU, Emergency, and OT.
• Liaise with consultants, resident doctors, and nursing teams to maintain effective clinical care delivery.
• Ensure regulatory compliance, accreditation readiness (NABH/NBL/JCI), Clinical audits, facility management, and quality improvement initiative & infection control practice.
• Monitor medico-legal documentation, patient consent processes, and medical records accuracy.
• Oversee duty rosters, leave schedules, and availability of resident doctors and medical officers.
• Oversee quality assurance programs, patient safety initiatives, medical documentation audits to ensure completeness, legibility, and compliance with legal and accreditation norms.
• Coordinate inspections and renewals of hospital licenses and statutory certifications.
• Supervise the Medical Records Department (MRD) to ensure proper documentation, coding, and storage of patient records.
• Ensure timely completion of discharge summaries, death certificates, and medico-legal reports.
• Work closely with Hospital Administration, HR, Pharmacy, and other departments for smooth functioning of clinical services.
• Participate in hospital management meetings, committees (like Infection Control, Ethics, Mortality & Morbidity), and policy formulation.

Qualification & Experience:

• MBBS/BDS with MHA/MBA -Hospital Administration from the Reputed Universities or Colleges.
• Delhi Medical Council/Registration in State/Medical Council of India.
• Certification in Hospital Administration or Management is an advantage.
• Training in leadership, clinical workflows, quality assurance, or healthcare management is desirable.
• 5+ years of progressive clinical and administrative nursing experience in a 300 + bedded hospital setting.
• Excellent communication and interpersonal skills.
• Exposure to medico-legal issues and regulatory audits.
• Capable of handling both clinical and administrative responsibilities efficiently.
• Familiarity with HIS, EMR, and digital healthcare tool.
• Familiar with hospital accreditation (NABH/NABL/JCI) procedures and compliance requirements.

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.

Overview: The Deputy Medical Superintendent (DMS) supports the leadership in ensuring the smooth functioning of clinical and medical support services. The DMS plays a key role in maintaining clinical governance, enforcing quality and safety standards, coordinating between medical and administrative departments, and ensuring compliance with regulatory norms. The role demands strong leadership, coordination, and administrative skills, with a deep understanding of hospital systems and clinical workflows.

Key Responsibilities & Tasks

• Strategic planning and management of medical services across the hospital.
• Ensure smooth patient flow across OPD, IPD, ICU, Emergency, and OT.
• Liaise with consultants, resident doctors, and nursing teams to maintain effective clinical care delivery.
• Develop and implement policies, procedures, and standards of care.
• Ensure regulatory compliance, accreditation readiness (NABH/NBL/JCI), Clinical audits, facility management, and quality improvement initiative & infection control practice.
• Monitor medico-legal documentation, patient consent processes, and medical records accuracy.
• Oversee duty rosters, leave schedules, and availability of resident doctors and medical officers.
• Budget preparation and financial oversight for medical services.
• Oversee quality assurance programs, patient safety initiatives, medical documentation audits to ensure completeness, legibility, and compliance with legal and accreditation norms.
• Coordinate inspections and renewals of hospital licenses and statutory certifications.
• Supervise the Medical Records Department (MRD) to ensure proper documentation, coding, and storage of patient records.
• Ensure timely completion of discharge summaries, death certificates, and medico-legal reports.
• Work closely with Hospital Administration, HR, Pharmacy, and other departments for smooth functioning of clinical services.
• Participate in hospital management meetings, committees (like Infection Control, Ethics, Mortality & Morbidity), and policy formulation.

Qualification & Experience:

• MBBS/ BDS with MHA/MBA -Hospital Administration from the Reputed Institute.
• Delhi Medical Council/Registration in State/Medical Council of India.
• 8-10 years of progressive clinical and administrative experience in a 300 + bedded hospital setting.
• Excellent communication and interpersonal skills.
• Exposure to medico-legal issues and regulatory audits.
• Capable of handling both clinical and administrative responsibilities efficiently.
• Familiarity with HIS, EMR, and digital healthcare tool.
• Familiar with hospital accreditation (NABH/NABL/JCI) procedures and compliance requirements.

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.

Overview: The AGM/DGM– Finance is responsible for overseeing and managing the organization’s financial planning, risk management, financial reporting, compliance, and strategic support.

Key Responsibilities & Tasks

• Strategic planning and management of financial services across the hospital.
• To be lead budgeting, forecasting, and long-term financial planning processes.
• To be support strategic decision-making through financial modelling and scenario analysis.
• To be maintain align financial goals with organizational objectives.
• Ensure regulatory compliance with statutory requirements including tax filings,

corporate laws, and regulatory reporting.

• Ensure timely and accurate preparation of financial statements as per applicable accounting standards (e.g., IFRS/GAAP).
• Oversee internal and external audits, coordinate with auditors. (Tax audits, Vendor audits, statutory & compliance audits).
• To be monitor and manage company’s cash flow, banking relationships, and investment strategies.
• To be optimize capital structure and working capital management.
• Supervise treasury operations including fund allocation and forex exposure.
• To be identify financial risks and develop mitigation strategies.
• Ensure internal controls are robust and continuously improved.
• Monitor insurance, legal, and contractual financial implications.
• Oversee documentation audits to ensure completeness, legibility, and compliance with legal and accreditation norms.
• Oversee formulation of SOC , revenue cycle management , patient billing
• Ensure timely and optimized collection from patients , TPA etc.
• Foster a high-performance culture with mentor finance team members and operations.
• Develop talent through coaching, training, and succession planning.
• Lesioning with banks, financial institutions, auditors, tax advisors, and other external stakeholders.
• Develop and implement policies, procedures, and standards of care.
• Promote professional development, and evidence-based practices.
• Any other duty assigned by the reporting manager.

Qualification & Experience:

• B.com with CA/ICWA  or equivalent.
• 13-15 years of progressive experience in finance of a hospital set up.
• At least 3–5 years of experience in a senior leadership and managerial role.
• Strong knowledge of accounting principles, taxation, and financial regulations.
• Hands-on experience with ERP systems (e.g., SAP, Oracle).
• Excellent analytical, strategic thinking, and decision-making skills.
• Leadership ability with effective communication and stakeholder management.
• High integrity and commitment to organizational values.

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.

Overview: We are looking for a dynamic and strategic Marketing Manager to lead the development and execution of integrated marketing initiatives for our upcoming state-of-the-art hospital. The ideal candidate will play a pivotal role in building the hospital's brand presence, driving patient engagement, and ensuring alignment between marketing goals and overall business objectives.

Key Responsibilities

1. Marketing Strategy & Execution

• Assist in developing and implementing marketing plans to promote hospital services and enhance brand visibility.
• Support execution of campaigns across digital, print, outdoor, and other platforms.
• Coordinate marketing activities in line with hospital milestones, new service launches, and special initiatives.
• Conduct basic market research and competitor analysis to support decision-making.
• Assist in initiatives across domestic, corporate, and medical tourism segments.

2. Digital & Social Media Marketing

• Manage day-to-day content updates and engagement across social media channels.
• Coordinate website updates, SEO/SEM activities, and email marketing campaigns.
• Track and report performance metrics using analytics tools.

3. Public Relations & Community Engagement

• Support in organizing hospital events, health camps, CME programs, and CSR activities.
• Coordinate with media agencies, influencers, and healthcare journalists as directed.
• Assist in building positive relationships with the local community.

4. Coordination & Support

• Liaise with clinical and administrative teams to fulfill marketing requirements.
• Coordinate with vendors, creative agencies, and service providers for timely execution.
• Provide marketing support for new doctors, specialties, or technologies.

5. Performance & Reporting

• Maintain records of marketing campaigns and prepare periodic reports.
• Track campaign outcomes and share insights with senior management for improvements.

6. Hospital Empanelment & Insurance Support

• Assist in empanelment processes with TPAs, ECHS, CGHS, and corporate health schemes.
• Coordinate with insurance companies, TPAs, and internal teams for documentation and renewals.
• Support smooth handling of cashless approvals and claim settlements in coordination with relevant departments.

Qualifications & Experience

• MBA/PGDM in Marketing, Communications, or related field.
• 6-8 years of experience in healthcare or service industry marketing.
• Knowledge of digital marketing, brand promotion, and public relations.
• Strong coordination, communication, and organizational skills.
• Ability to multitask and work collaboratively with internal and external stakeholders.

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.

Overview: We are looking for a dynamic and strategic Marketing Manager to lead the development and execution of integrated marketing initiatives for our upcoming state-of-the-art hospital. The ideal candidate will play a pivotal role in building the hospital's brand presence, driving patient engagement, and ensuring alignment between marketing goals and overall business objectives.

Key Responsibilities:

• Marketing Strategy & Execution:
  • Develop and implement comprehensive marketing strategies to enhance brand awareness and drive patient acquisition.
  • Lead integrated campaigns across digital, print, outdoor, and other media platforms to promote hospital services and specialties.
  • Create and manage annual marketing calendars aligned with hospital milestones and service launches.
  • Continuously monitor market trends, patient demographics, and competitor activities to refine positioning and offerings.
  • Conduct research and data analysis to support strategy development and performance evaluation.
  • Strategize and execute marketing initiatives across various domains—domestic, international, corporate, and medical tourism—to enhance hospital visibility and patient inflow.

• Digital & Social Media Marketing:
  • Oversee content creation and community management across all social media channels.
  • Manage SEO/SEM, website development, email marketing, and online reputation to maximize visibility.
  • Utilize analytics tools to track campaign performance and patient conversion metrics.

• Public Relations & Community Engagement:
  • Act as a liaison between the hospital, media agencies, and public stakeholders to promote a positive brand image.
  • Plan and manage events, health camps, and CSR activities to increase local engagement.
  • Build and nurture relationships with media houses, influencers, and healthcare journalists.

• Leadership & Coordination:
  • Collaborate closely with clinical departments and management to align marketing efforts with hospital goals.
  • Coordinate with internal teams to support marketing needs for new departments, doctors, or technologies.
  • Liaise with external vendors, creative agencies, and service providers to ensure timely execution of campaigns.
• Performance Evaluation:
  • Track and analyse the ROI of marketing campaigns and recommend improvements.
  • Review the effectiveness of past marketing efforts and assess the potential of new strategies.
  • Prepare regular reports and dashboards for senior management.

• Hospital Empanelment & Insurance Coordination:
  • Drive the empanelment of the hospital with TPAs, ECHS, CGHS, etc and other government and corporate health schemes to expand patient access.
  • Maintain and strengthen professional relationships with Third Party Administrators (TPAs), insurance companies, and government health bodies.
  • Ensure timely empanelment, renewals, and efficient management of cashless and reimbursement services.
  • Coordinate with billing, front office, and clinical departments for smooth handling of pre-authorizations, approvals, and claim settlements.

Qualifications & Experience:

• MBA in Marketing, Communications, or related field.
• 12-15 years of experience in healthcare marketing, preferably in hospital services.
• Proven expertise in digital marketing, brand building, and public relations.
• Strong communication, analytical, and leadership skills.

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.

Overview: AGM/ DGM – Operations is responsible for overseeing and managing the day-to-day administrative and operational functions of the hospital to ensure high-quality patient care, operational efficiency, and compliance with healthcare regulations. The role demands strong leadership, problem-solving, and communication skills, as well as the ability to drive operational excellence in a fast-paced, patient-centric environment.

Key Responsibilities & Tasks

• Oversee day-to-day operations of departments including OPD, IPD, diagnostics, pharmacy, support services, and facilities.
• Ensure effective optimize resource utilization, patient flow, and turnaround times.
• Liaise with department to monitor clinical & non-clinical operations and resolve escalations.
• collaborate with leadership to develop and execute operational strategies aligned with hospital goal.
• Recruitment, evaluation, training, performance appraisal and retention of qualified staff.
• Implement new initiatives and monitor KPIs to improve performance and efficiency.
• Ensure regulatory compliance, accreditation readiness (NABH/NABL/JCI), Clinical indicators, patient care, facility management, and quality improvement.
• Monitor patient feedback and grievance redressal mechanisms to enhance service quality.
• Assist in Budget preparation and financial planning for operations.
• Oversee quality assurance programs & patient safety initiatives
• Oversee facility management including housekeeping, security, maintenance, and biomedical equipment.
• Manage vendor relationships and service contracts to ensure cost-effective procurement and service quality.
• Enhance patient satisfaction through prompt services, streamlined admission/discharge processes, and compassionate care.
• Coordinate with the front office, billing, and medical records to ensure seamless patient journeys.
• Maintain regular reporting of key operational metrics, utilization, patient volumes, and cost drivers.
• Present monthly and quarterly dashboards to senior leadership for performance review

Qualification & Experience:

• Any graduate/ Postgraduate with 15+ years of progressive hospital operations experience in 300 + bedded hospital settings.
• Regular Master’s degree in Hospital Administration (MHA) or MBA (Hospital Management), or equivalent is preferred.
• Training in leadership, quality assurance, or healthcare management is desirable.
• Experience with hospital quality standards, Vendor audits, and policy implementation.
• Familiarity with hospital accreditation (NABH/NBL/JCI) procedures and compliance requirements.

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.

Overview: The Fire Officer is responsible for ensuring fire safety across the hospital premises. This includes the implementation of fire prevention measures, maintenance of firefighting equipment, training of staff in fire safety protocols, and coordinating emergency response during fire-related incidents.

Key Responsibilities:

• Ensure compliance with all fire safety regulations, codes and hospital accreditation Requirements.
• Obtain and maintain NOC from concerned Fire Department and ensure its timely renewal.
• Conduct regular inspections of fire safety systems, equipment (fire extinguishers, alarms, hydrants), and emergency exits.
• Develop and conduct fire drills, evacuation procedures, and fire safety training for hospital staff.
• Coordinate emergency response during fire alarms or actual fire incidents to ensure safe evacuation.
• Maintain records of inspections, incidents, drills, and fire equipment maintenance.
• Liaise with local fire departments and authorities for compliance audits and incident management.
• Identify fire hazards and recommend corrective actions to mitigate risks.
• Ensure readiness and proper functioning of fire suppression and detection systems at all times.
• Rostering and training of fire supervisor and fireman.
• Any other task assign by reporting manager or higher management.

Qualification And Experience:

• Degree in fire safety or diploma in fire safety from recognized institution.
• Experience in fire supervision / Firefighting techniques.
• 10+ years of experience in Fire Safety.

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.

Overview: The Assistant Manager Biomedical Engineering (BME) is responsible for ensuring operational continuity and functional safety of medical equipment. The role demands, coordination with clinical departments, and timely escalation of technical issues. Assistant Manager oversees preventive and corrective maintenance, vendor service performance, equipment documentation, and supports audit compliance.

Key Responsibilities & Tasks

• Manage equipment in high-risk areas like ICUs, Operation Theatres, Emergency Department, and Cath Lab.
• Oversee all biomedical assets used in OPDs, Diagnostics, general wards, patient rooms, and specialty clinics.
• Conduct regular equipment inspections and readiness checks within the allocated zones.
• Ensure that all planned preventive maintenance (PPM) is executed as per schedule by internal staff or service providers.
• Supervise the timely resolution of breakdown calls, with attention to critical life-saving devices.
• Validate maintenance records, logbooks, and calibration status for all equipment.
• Lead Biomedical Executives in their respective zones and ensure appropriate task distribution.
• Monitor performance of team members, guide troubleshooting efforts, and ensure adherence to safety norms.
• Train staff on equipment SOPs, troubleshooting checklists, and emergency readiness protocols.
• Coordinate with AMC/CMC vendors for scheduled servicing, breakdown repairs, and escalated issues.
• Review service reports submitted by vendors and escalate performance issues to the Manager – BME.
• Track spare part requirements and follow up on pending service interventions.
• Maintain complete documentation related to equipment performance, history sheets, calibration records, and service logs.
• Prepare area-wise audit checklists and ensure NABH, AERB, and internal audit readiness at all times.
• Assist in presenting equipment related documentation during quality or safety audits.
• Work with clinical teams to ensure operational and safety validation before equipment handover.
• Submit daily and weekly reports to the Manager BME, including open complaints, completed tasks, and pending vendor follow-ups.
• Escalate unresolved breakdowns or repeated equipment failures requiring managerial intervention.
• Any other duty assigned by the reporting manager.

Qualification & Experience:

• B.E./B.Tech in Biomedical Engineering or related technical stream
• 5+ years of experience in hospital biomedical engineering

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.

Overview: The Procurement Executive provides operational support in procurement activities including vendor communication, PO follow-ups, data entry, and documentation. The role ensures real-time coordination between the procurement team, vendors, and hospital departments, aiding in smooth materials flow and record maintenance.

Key Responsibilities & Tasks

• Assist in preparing PRs, RFQs, and POs.
• Update procurement logs and ERP systems with transaction details.
• Follow up with vendors on order status, delivery, and documentation.
• Organize and maintain purchase records, quotations, GRNs, and vendor communications.
• Support digital and manual filing systems for audit readiness.
• Communicate routine updates to vendors regarding orders and supply schedules.
• Share product specifications and documentation as needed.
• Inform stores of incoming goods and ensure correct receipts.
• Assist in stock verification and discrepancy resolution.
• Collect delivery notes and invoices for approval.
• Coordinate with finance and procurement officer for payment follow-ups.
• Any other duty assigned by the reporting manager.

Qualification & Experience:

• Bachelor’s degree in: Pharmacy (B.Pharma), Science, Commerce, Business Administration
• Diploma or certification in Materials Management, Supply Chain Management, or Hospital Administration.
• Basic knowledge of hospital procurement standards, medical terminology, and inventory systems is an advantage.
• 1-3 years of experience in procurement or materials management, preferably in a hospital, healthcare facility, or medical supply company

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.