Overview: The Patient Care Coordinator (PCC/GRE) is responsible for coordinating all aspects of a patient’s care during their stay in the hospital and ensuring a smooth transition through various stages of care. The PCC/GRE acts as a liaison between patients, families, medical staff, and other hospital departments to ensure patient needs are met efficiently, empathetically, and in alignment with healthcare standards.

Key Responsibilities & Tasks

• Act as a liaison between patients, families, and hospital departments to resolve issues and enhance patient experience.
• Promptly address patient concerns and complaints and escalate issues whenever necessary.
• Educate patients and their family members about hospital procedures, scope of services, patient’s rights, and responsibilities.
• Manage patient queues to minimize waiting time and ensure smooth, efficient delivery of care.
• Assist in coordinating and managing patient flow and ensuring timely and efficient service delivery on the hospital floor.
• Provide support in hospital administration tasks such as appointment scheduling, registration.
• Maintain high levels of patient satisfaction by providing attentive, professional, and compassionate service in every interaction.
• Support the communication between healthcare providers and patients to facilitate proper care and follow-up.
• Monitor and report any issues related to hospital operations to the senior management promptly.
• Ensure timely follow-up with patients to maintain optimal discharge turnaround time and obtain feedback for continuous improvement.
• Visiting the patient room for the feedback about the services, behavior of staff, and quality of food being provided, apart from that always ensure to maintain hygiene on the floor to avoid any hospital acquired infection.

Qualification & Experience:

• Graduation in any stream with minimum of 2 years in a healthcare setting, preferably in patient services or clinical coordination.
• Hospital/Hospitality degree/diploma/relevant educational qualification will be preferred.
• Excellent communication and interpersonal abilities.
• Empathy, patience, and customer-service orientation.
• Knowledge of hospital protocols, patient rights, and safety standards.
• Basic computer skills and familiarity with hospital management systems

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.