Overview: The Manager (Hospital Operations) is responsible for overseeing and managing the day-to-day administrative and operational functions of the hospital to ensure high-quality patient care, operational efficiency, and compliance with healthcare regulations. The role demands strong leadership, problem-solving, and communication skills, as well as the ability to drive operational excellence in a fast-paced, patient-centric environment. 

Key Responsibilities & Tasks

• Oversee day-to-day operations of departments including OPD, IPD, diagnostics, pharmacy, support services, and facilities.
• Ensure effective optimize resource utilization, patient flow, and turnaround times.
• Liaise with department to monitor clinical & non-clinical operations and resolve escalations.
• Collaborate with leadership to develop and execute operational strategies aligned with hospital goal.
• Recruitment, evaluation, training, performance appraisal and retention of qualified staff.
• Implement new initiatives and monitor KPIs to improve performance and efficiency.
• Ensure regulatory compliance, accreditation readiness (NABH/NABL/JCI), Clinical indicators, patient care, facility management, and quality improvement.
• Monitor patient feedback and grievance redressal mechanisms to enhance service quality.
• Assist in Budget preparation and financial planning for operations.
• Oversee quality assurance programs & patient safety initiatives.
• Oversee facility management including housekeeping, security, maintenance, and biomedical equipment.
• Manage vendor relationships and service contracts to ensure cost-effective procurement and service quality.
• Enhance patient satisfaction through prompt services, streamlined admission/discharge processes, and compassionate care.
• Coordinate with the front office, billing, and medical records to ensure seamless patient journeys.
• Maintain regular reporting of key operational metrics, utilization, patient volumes, and cost drivers.
• Present monthly and quarterly dashboards to senior leadership for performance review

Qualification & Experience:

• Any graduate/ Postgraduate with 8+ years of progressive hospital operations experience with atleast 3 years of experience in similar role at 200 + bedded hospital settings.
• Regular Master’s degree in Hospital Administration (MHA) or MBA (Hospital Management), or equivalent is preferred.
• Training in leadership, quality assurance, or healthcare management is desirable.
• Experience with hospital quality standards, vendor audits, and policy implementation.
• Familiarity with hospital accreditation (NABH/NBL/JCI) procedures and compliance requirements.

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.